Your privacy is a priority at i8live. This document sets out exactly what data we collect, why it is needed, how it is protected, and what rights you have as an i8live member with respect to your personal data.
I8live only collects data that is genuinely necessary to deliver platform services. Nothing is collected just for the sake of it — every piece of information we ask for has a clear, specific purpose, which we explain in this document.
I8live members' personal data is protected by SSL 256-bit encryption for all data transmissions, multi-layered server security systems, and strict internal access controls. Only authorised staff have access to member data, and only for the purposes required.
The i8live Privacy Policy has been drafted in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia. We operate in compliance with Malaysian legal requirements relating to the collection, storage, and processing of personal data belonging to Malaysian citizens and residents.
I8live has never sold, and will never sell, members' personal data to any third party for marketing or any other purpose unrelated to platform operations. This is an unwavering commitment — not merely a policy statement.
We do not hide what we do with your data. This document explains every type of data collected, why it is collected, how long it is retained, and who it may be shared with under very limited and specific circumstances.
As an i8live member, you have the right to access, amend, and in certain circumstances request the deletion of your personal data. We provide a clear process for you to exercise these rights without unnecessary obstacles.
This Privacy Policy document explains how i8live ("we", "the i8live platform" or "i8live") collects, uses, stores and protects your personal data ("Member", "you") when you use the i8live.xyz website and all related services provided by the i8live platform.
I8live operates as an online entertainment platform built specifically for Malaysian players, offering Sports Betting services covering Malaysia Super League football, EPL, BWF badminton, MPL Malaysia esports, and a wide range of other sports, as well as online casino games including live baccarat, slots, and table games. All services operate in Malaysian Ringgit (MYR).
The i8live Privacy Policy has been drafted in accordance with the requirements of the Personal Data Protection Act 2010 (PDPA) of Malaysia. We recognise every individual's right to control their personal data and are committed to managing it in a responsible, transparent, and secure manner.
I8live collects several categories of personal data in the course of providing platform services to members in Malaysia. Below is a detailed explanation of each data category collected and the context in which it is collected.
Full name, date of birth, identification card number (for KYC), Malaysian phone number, and the username chosen during i8live account registration.
Records of deposits and withdrawals via Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay, and FPX, transaction amounts in MYR, and the date and time of each transaction.
Records of bets placed, sport types and markets, odds selected, bet outcomes, and your betting activity patterns on the i8live platform.
IP address, device type and web browser, operating system, screen resolution, i8live platform access logs, and other technical data required for platform operations.
Records of customer support conversations via i8live Live Chat, emails you have sent to our team, and feedback you have provided about the platform.
Deposit limits you have set yourself, language preferences, notification settings, and any other account configurations you have chosen within the i8live platform.
Every piece of data collected by i8live is used for a specific and legitimate purpose. Below is an explanation of each data use purpose along with its legal basis under Malaysia's PDPA.
| Purpose of Data Use | Types of Data Used | Legal Basis |
|---|---|---|
| I8live account registration and management | Identity, Technical | Contract performance |
| Processing of MYR deposits and withdrawals | Identity, Financial | Contract performance |
| Provision of Sports Betting and casino services | Activity, Technical | Contract performance |
| Identity verification (KYC) for security purposes | Identity, Financial | Legal obligations |
| Fraud detection and prevention | All categories | Legitimate interest |
| Customer support and complaint resolution | Identity, Communication | Contract performance |
| Responsible gaming monitoring | Activity, Preferences | Legitimate interest |
| I8live platform improvements | Technical, Activity | Legitimate interest |
| Promotional communications (with your consent) | Identity, Communication | Consent |
I8live does not use your personal data for purposes beyond those stated above without first obtaining your additional consent. Should the scope of data use need to be expanded in the future, you will be informed and asked to provide fresh consent where required by law.
I8live does not sell, rent, or trade members' personal data to any third party for marketing purposes. However, in the course of operating the platform, there are limited circumstances in which data may be shared with the following parties, all of whom are bound by strict confidentiality agreements.
I8live takes seriously our responsibility to protect the personal data entrusted to us by members in Malaysia. We implement comprehensive technical and organisational security measures to prevent unauthorised access, loss, or damage to data.
Regarding data retention periods, i8live follows a "minimum necessary" principle — data is retained only for as long as needed for the purpose it was collected, or for as long as required under Malaysian law.
If your account is closed — whether at your request or by i8live — your personal data will be retained for the periods specified above according to data type, after which it will be deleted. However, records required for legal purposes or the resolution of any outstanding disputes will be retained until the matter is fully resolved.
I8live uses cookies and similar tracking technologies to enhance your experience, ensure the platform runs smoothly, and analyse aggregated usage patterns. Below is an overview of the types of cookies used by i8live.
You can manage cookie usage through your web browser settings. Disabling certain cookies may affect some features of the i8live platform. For more information on how to manage cookies in your browser, refer to your web browser's documentation.
As an i8live member who is a Malaysian resident, you have certain rights regarding your personal data under the Personal Data Protection Act 2010 (PDPA) of Malaysia. i8live fully respects and facilitates the exercise of these rights.
I8live recognises and respects all of your rights in relation to your personal data. Here is how you can exercise those rights.
Email support@i8live.xyz stating the right you wish to exercise and your account details.
We may need to verify your identity to confirm that the request is being made by the legitimate account owner.
I8live will review your request within 5 business days and notify you of the action to be taken.
Valid requests will be fulfilled within 30 business days. You will be notified once the process is complete.
The i8live platform is exclusively for individuals aged 21 and above. i8live does not knowingly collect, store, or process personal data of individuals under the age of 21. All i8live account registration processes include verification steps designed to restrict access by underage individuals.
If we determine that personal data belonging to a minor has been collected without proper knowledge or consent, we will take immediate steps to delete that data and close the associated account. If you believe that a child or minor holds an i8live account, please contact us immediately at support@i8live.xyz.
The i8live platform may contain links to third-party websites or services in certain contexts. The i8live Privacy Policy does not apply to those third-party websites. We encourage you to read the privacy policy of each website you visit separately.
I8live is not responsible for the privacy practices or content of any third-party websites that may be accessed from our platform. Links to external websites are provided purely for informational convenience and do not constitute an endorsement or verification by i8live.
I8live reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform improvements. Any material changes to this Privacy Policy will be communicated to members via in-platform notifications on i8live or by email to the registered address.
At least 7 days' notice will be given before material changes take effect. Your continued use of the i8live platform after changes come into effect will be considered your acceptance of the revised policy. We encourage you to review this page periodically.
If you have any questions, concerns, or requests regarding i8live's Privacy Policy or how we handle your personal data, please contact our privacy team through the following channels.
I8live aims to provide an initial response to all privacy-related inquiries within 2 business days and to fulfil requests within 30 business days. If you are not satisfied with our response, you have the right to lodge a complaint with the Malaysian Communications and Multimedia Commission (MCMC) or the relevant data protection authority in Malaysia.
Questions frequently asked by Malaysian members about how i8live handles their personal data.
In today's digital world, personal data is incredibly valuable. Every time you sign up for an online service, you are entrusting information about yourself to the platform operator. At i8live, we do not take this responsibility lightly. The trust that Malaysian members place in us is the foundation of everything we build and operate.
Malaysia has a clear data protection legal framework under the Personal Data Protection Act 2010 (PDPA). i8live complies with PDPA requirements not merely because it is a legal obligation, but because we genuinely believe that protecting members' data is simply the right thing to do. A player placing a bet on a Malaysia Super League football match at i8live late at night should not have to worry about their personal data — they should be focused on the game.
Malaysia's mature digital payment ecosystem — with Touch 'n Go eWallet found on nearly every Malaysian's phone, DuitNow enabling instant transfers, GrabPay, Boost, ShopeePay, and FPX — makes deposits and withdrawals on i8live seamless. However, this convenience also means more financial data flows through our systems. i8live invests in layered security infrastructure to ensure every ringgit moving in and out of our platform is fully protected.
In the context of Sports Betting and online casino gaming, member data also includes betting records and gameplay patterns. i8live uses this information responsibly — not to extract more money from members, but to monitor for signs that gaming is no longer enjoyable and has become a problem. i8live's responsible gaming features rely on our ability to review activity patterns and identify members who may need support. This is a use of data we believe is ethically sound.
When an i8live member sets a weekly deposit limit for themselves, or activates a session timeout to prevent extended play, those settings are stored and enforced by the i8live system. This is an example of data being used directly for the member's benefit — not for the platform's gain. That is the approach i8live takes with data: use it to serve members better and more responsibly, not to exploit them.
One aspect members should understand is the distinction between sharing data with necessary third parties versus selling data. When you make a deposit via Touch 'n Go eWallet on i8live, the information required to process that transaction must be shared with Touch 'n Go — this is a technical necessity that cannot be avoided. However, that information cannot be used by Touch 'n Go for any purpose other than processing the relevant transaction, and i8live is contractually bound to ensure this is upheld.
I8live will continue to update this Privacy Policy as the platform evolves, technology changes, or Malaysian laws are revised. Our goal is to remain one of the most transparent and responsible platforms in Malaysia's online entertainment industry when it comes to managing members' personal data. If you have suggestions or concerns about how i8live handles your data, we encourage you to reach out — feedback from the Malaysian member community is one of the most important guides in shaping our policies.
This Privacy Policy should be read alongside i8live's other platform policy documents.
The complete rules governing use of the i8live platform — including rules on accounts, deposits, withdrawals, bonuses, and Sports Betting for all Malaysian members.
Read Terms & ConditionsSelf-management tools, deposit limits, loss limits, and support resources provided by i8live to ensure a safe and responsible gaming experience.
Read This PolicyAnswers to the most frequently asked questions from Malaysian members about accounts, payments, betting, and i8live services in general.
View FAQWith 256-bit SSL data protection, Malaysia PDPA compliance, no data sales to third parties, and 24/7 support in Bahasa Melayu — your i8live account is in safe hands. Register now and claim your 150% welcome bonus on your first deposit via your preferred Malaysian eWallet.